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Evaluation of service quality
Kubálková, Natálie ; Krčál, Martin (advisor) ; Římanová, Radka (referee)
Satisfaction and Potential of Strahov Library The content of the thesis is a complete analysis of the potential of the Strahov Monastery Library. In the theoretical part I will outline the history of libraries and librarianship, which is supplemented by the history of monastic libraries in Europe and The Royal Canonry of Premonstratensians at Strahov. In detail, the reader is acquainted with the history of the library and then focuses on the libraries of the Theological and Philosophical, the Cabinet of Curiosities and the Department of Geographic Atlases. Another part is the satisfaction of library users - why we find it and what threats can occur. In the practical part I will set the research question, which is the satisfaction of users and the potential of the Strahov Monastery Library using a questionnaire. I set hypothetical questions that will later be confirmed or disproved from the questionnaire. Everything is completed with a SWOT analysis of the Strahov Monastery Library with own suggestions and ideas for improving the current situation in the library. The aim of the research question is to determine user satisfaction and the potential of the Strahov Monastery Library using a questionnaire survey. Key words: Strahov Library, monastery library, book collection, satisfaction, evaluation,...
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